Q:If I already had a Ribbon Connections online account on the old website, do I need to register again on the new website?

You do not have to register for a new account if you are an existing customer. All you need to do is create a new password. You can reset your password simply by clicking “FORGOT PASSWORD.”  You will receive an email with a link to reset your password. Once you receive this email, click your unique link and go follow the prompts to reset your password.

Q:Who can buy from you?

Wholesale

Ribbon Connections, Inc. sells wholesale to approved companies with a valid resale license number or business ID number. Upon initial registration, Wholesale prices will not be reflected in product pricing until your wholesale account is approved. Please wait for our email confirmation that will confirm the wholesale pricing has been updated. Prices are subject to change without notice. 

Consumer

Individuals who would like to buy Ribbon Connections products can do so online. Our products are sold by the roll, so if you only need a few yards, you can find our products in retail stores across the country.

To find a store nearest to you, contact us at sales@ribbonconnections.com.

Q:How do I contact customer service?

Email: sales@ribbonconnections.com 

Tel: 510-614-1825

Fax: 510-614-1827

Hours:8am-5pm PST/ Mon-FriWhen you submit an online order you can also indicate any special instructions in the comment field.

You can submit your question through “CONTACT US” on our website.

Q:Is there a minimum order requirement?

No, there is no minimum requirement.

Q:How much does shipping cost?

All orders less than $150 will be shipped at a flat rate of $10 per shipment using our standard ground shipping method.  Additional shipping charges will apply if you require a faster shipping service.

Free Standard Ground Shipping on Orders Over $150. Free Standard Ground Shipping with any online purchase of $150 is calculated before sales tax and after any discounts or coupons. If you request a special shipping method, shipping charges will apply. Free shipping promotions apply to domestic shipments within the lower 48 states. "Standard shipping" methods may vary depending on the shipment and subject to change.

For international shipping, we will email you about the shipping cost after receiving your order. Shipping costs are not landed costs. Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs.

Q:How long does it take to receive my order?

Once we have processed your order, please allow 7-15 business days for delivery.

Q:Can I rush my order?

Please contact us for rush delivery after placing an order. 

Q:The item I want is out of stock. How long will it take to backorder?

You will be able to cancel or approve any backorders when you confirm your order. Ribbon Connections strives to keep items in stock and available for immediate purchase. However, due to the large number of items that we manufacture, many of our products must be shipped from overseas when you place an order. In most cases the lead time is 10-15 business days. If you need your order right away please contact (510) 614-1825 and we will suggest possible alternatives.

Our policy is to wait until we are able to ship your order complete. If you choose to have your order shipped separately without the backordered item(s), delivery of the backordered item(s) will be subject to additional shipping fees.

Q:When will my credit card be charged?

Your card will be charged when your item ships. 

Q:What payment options are available?

Terms of payment for online orders are credit card(Visa, Master, Discover, and American Express).

Company checks will only be accepted after your have completed our NET30 application and it has been approved by the Ribbon Connections accounting department. At this time customers who enjoy NET30 terms with Ribbon Connections must pay for online orders via credit card.

Q:How do I change or cancel my order?

Please contact us as soon as possible and we will make an effort to change or cancel your order. However, once processed, an order cannot be changed or cancelled. 

Q:How do I track my shipment?

After your order has shipped, you will receive an e-mail with the tracking number for the package.

Q:My business is not in the United States. Can I place an order with Ribbon Connections?

Ribbon Connections can ship orders to many countries around the globe.  We will only accept credit card or wire transfer as terms of payment, and all wire transfers will incur a $25 bank transaction fee. Any additional taxes, fees, duties, or miscellaneous charges required for customs clearance are the responsibility of the recipient.

Q:How do I submit a custom order?

Please speak directly with one of our sales representatives at sales@ribbonconnections.com for more information about custom print, bows, cut ribbon, logo/branded items, DTM, etc.

Q:What is your return policy?

If you encounter a problem with your order, contact customer service within 72 hours of receipt. All returns must be pre-approved and the return authorization number must be written clearly on the box. There will be a 30% restocking fee and the original shipping and handling charges are not refundable. Products must be in the original packaging and in the same condition as when shipped.